SuperAce Privacy Policy — Your Information, Your Rights

This privacy policy applies to all SuperAce services — including the website, mobile app, live chat, and other communication channels. The data of every member using SuperAce from Bangladesh is protected under this policy.

• Data Controller: SuperAce is the data controller of your personal information. This means we determine what data is collected and how it is processed.
• Consent: By registering with or using SuperAce, you agree to this Privacy Policy.
• Age Restriction: We do not knowingly collect personal information from anyone under the age of 18.
• Language: The Bengali version of this policy is the primary version. In the event of any conflict, the Bengali version shall prevail.

SuperAce collects your information in several ways — directly from what you provide, automatically through your use of the platform, and occasionally via third parties.

• Collected Directly: At registration: name, phone number, date of birth, and payment details. For KYC verification: national ID or passport information. Content of communications made via live chat or email.
• Automatically Collected: When you use SuperAce, certain information is collected automatically — including your device's IP address, browser type, operating system, time and activity on the platform, and transaction data.
• From third parties: Transaction confirmation data from bKash or Nagad for payment processing, and verification results from trusted KYC providers for identity checks.

SuperAce uses the data collected for the following purposes — and only for these purposes.

• Account Management: Your information is used for registration, login verification, password recovery, and account security.
• Payment Processing: Financial data is used to confirm deposits, process withdrawals, and maintain transaction history.
• Identity Verification: Identity information is used during the age verification and KYC process. This is essential for protecting minors and meeting legal requirements.
• Security: Device and transaction data is used to power our anti-fraud systems, detect suspicious login activity, and prevent money laundering.
• Customer Support: Your account history and communication records are used to resolve issues and manage support tickets.
• Service Improvement: We analyze usage patterns to improve the platform. All such analysis is carried out using fully anonymized data.
• Marketing Communications: If you opt in, we will notify you by SMS or email about new bonuses, promotions, or important updates. You may withdraw this consent at any time.
• Legal Obligations: Relevant data may be used to meet regulatory requirements and to resolve legal disputes.

SuperAce does not sell your information to third parties. However, limited data may be shared with trusted partners solely to deliver our services.

• Payment Provider: The information required to confirm transactions with bKash, Nagad, and Rocket is shared solely for the purpose of processing those specific transactions.
• KYC Services: Identity document details are shared with authorized KYC providers for verification purposes. These providers are bound by the same privacy standards we uphold.
• Technology Partners: Limited data may be shared with providers of cloud hosting, security monitoring, or analytics software for technical purposes.
• Legal Authorities: We are legally obligated to disclose information when required by a court order or a valid request from a law enforcement authority.

SuperAce uses cookies — a standard part of any modern website. Cookies are small files stored in your browser that help the platform recognize you.

• Essential Cookies: These cookies are essential for maintaining login sessions and verifying security. Without them, the platform cannot function properly.
• Functional Cookies: Remembers your preferred language and game preferences, so each time you log in your experience feels more seamless.
• Analytics Cookies: Which pages are used most and where issues occur — this information is used to improve the platform. This data is fully anonymized.
• Cookie Controls: You can block or delete cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to not function properly.

How long we retain your information depends on the type of data and the applicable legal requirements.

• Active Account: All data is retained for as long as your account remains active.
• Closed Account: After account closure, transaction records may be retained for up to 5 years to meet legal obligations.
• KYC Information: Identity verification documents are retained in accordance with regulatory requirements.
• Self-deletion request: If you wish to close your account and have your data deleted, please email our support team. All data beyond what is legally required will be permanently removed.

As a SuperAce member, you have several rights over your own data. To exercise any of these rights, please contact our support team.

SuperAce does not provide services to anyone under 18 and does not knowingly collect their personal information. We take this matter extremely seriously.

• Date of birth is verified at registration. If the user is under 18, registration cannot be completed.
• Age is re-confirmed during KYC verification for large transactions.
• If we discover that a minor's data has been collected by mistake, that account will be closed and the data immediately deleted.
• If there are minors in your household, we strongly recommend keeping your SuperAce account password-protected at all times.

SuperAce may update this Privacy Policy at any time. When changes are made:

• The "Last Updated" date at the top of the page will reflect any changes.
• You will be notified via your registered phone number or email of any significant changes.
• Continued use of the platform following any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may close your account and withdraw your balance.

Contact us for any privacy-related questions, concerns, or requests.

• Email: support@superace.express — For privacy-related inquiries, please write "Privacy Request" in the subject line.
• Live Chat: Chat with us in Bengali via live chat on the SuperAce platform — support is available 24/7.
• Data request response time: Requests to view or delete data are typically responded to within 7 business days.
• Complaints: If your issue is not resolved on first contact, you have the option to file a formal complaint — our support team will guide you through the process.