At SuperAce, we believe gaming should be a source of enjoyment — not stress or anxiety. That's why we give every member all the tools and information they need to stay in control.
You're in control of how you play — these tools make sure it stays that way
Set a maximum deposit limit on a daily, weekly, or monthly basis. Lowering your limit takes effect immediately. Raising it requires a 48-hour cooling period — this is intentional.
If you need a break, take a time-out for 7 days, 14 days, 30 days, or 6 months. During this time, logging in won't be possible. When the break ends, it's entirely up to you whether to come back.
If you feel you need to step away from gaming for an extended period, use Self-Exclusion. Choose from 6 months to 5 years, or make it permanent — it's your call. During this time, we won't send you any promotional communications either.
Pop-up reminders appear at regular intervals to let you know how long you've been playing. You can set the interval anywhere between 30 minutes and 2 hours, making it easy to keep track of your time.
Set a limit on how much you can lose before betting is stopped automatically. Once you reach the amount you've set, your session ends on its own.
If you'd rather not receive bonus offers or promotional messages, turn them off in settings or through support. Changes take effect immediately.
At SuperAce, we don't just provide gaming services — we're committed to building a responsible environment. Online gaming is a source of enjoyment for millions of people, but for some it can become a problem. We want every one of our members to play safely and happily.
Gaming or betting stays healthy only when it's purely for entertainment — not a way to cover living expenses, recover lost money, or escape from stress. The mindsets below are signs of healthy gaming:
The bottom line: Think of SuperAce as one form of entertainment among many — like going to the cinema or travelling. Set a fixed budget and enjoy it within those limits.
Certain behaviors can signal that gaming is becoming a problem. If you notice any of these signs in yourself, it's time to take them seriously.
| Behaviour | Normal | Warning Signs |
|---|---|---|
| Sticking to Your Budget | ✓ Within the set limit | ✗ Repeatedly going over your limits |
| Reaction After a Loss | ✓ Accepting losses as a normal part of the game | ✗ Chasing losses with more bets |
| Time Management | ✓ Playing at planned times | ✗ Playing while neglecting work or family |
| Financial Impact | ✓ Kept separate from essential expenses | ✗ Dipping into savings or bill money |
| Mental State | ✓ Feeling fine even when not playing | ✗ Feeling restless or irritable when you can't play |
| Open with Family | ✓ Talking openly about gaming | ✗ Playing in secret and hiding it from others |
If you notice the warning signs above in yourself: No judgment — just support. SuperAce's support team is here to help you confidentially, every step of the way.
SuperAce's responsible gaming tools are available in your account settings. Below is a step-by-step guide on how to use each one.
After logging in, click the profile icon in the top right corner and select "Settings".
Find the "Responsible Gaming" option in the Settings menu.
Daily, weekly, or monthly — choose whichever works best for you and enter your preferred amount.
Limits take effect immediately once saved. If you want to increase a limit, you'll need to wait 48 hours.
Contact us via live chat or email to request a time-out or self-exclusion.
Choose from a 7-day to 6-month time-out, or a 6-month to permanent self-exclusion — the choice is yours.
Verify your identity using your registered phone number. This is required for your security.
Your account will be paused within an hour of your request. Once the period ends, the decision is yours.
The most effective responsible gaming habit is setting a budget before you start. Use the calculator below to work out your weekly gaming budget.
Some practical tips for sticking to your budget:
If you have young children at home or want to keep a family member away from gaming, there are some simple steps you can take.
Struggling with gaming is nothing to be ashamed of — it can happen to anyone. Asking for help is a sign of strength, not weakness.
Ways to Get Help at SuperAce:
The SuperAce support team is available 24 hours a day to assist you in Bangla. Talk to us about any gaming-related concerns — our goal is to support you, not judge you.
Log in and go to Support...you can feel that gaming is slipping out of control. The longer you wait, the harder it gets.
Contact support by message or call — we'll arrange self-exclusion for you and point you toward further help.
These simple questions are here to help you reflect on your gaming habits.
Online gaming is growing fast in Bangladesh. Every day, thousands of people join SuperAce — some for cricket betting, some for the lottery, and others for Live Casino. SuperAce wants that excitement to stay fun and positive.
Responsible gaming isn't about stopping — it's about playing with awareness. Stay in control of what you enjoy; don't let it control you. Every player has a family, a job, and responsibilities. Gaming should never replace those things — it should simply be one small source of joy in your life.
SuperAce's responsible gaming tools are built on one belief: every player knows what's best for themselves — they just need a little support. Setting a deposit limit means no unnecessary financial stress at the end of the month. Taking a time-out gives you space to think with a clear head. And choosing self-exclusion takes real courage — it means you're looking out for yourself.
Research shows that most people never develop problems with gaming. But for a small number, it can become a real challenge. SuperAce is committed to standing by those people — without judgment, and with a helping hand.
If you ever feel that gaming is taking up more space in your life than it should, don't hesitate to acknowledge it. One small step — lowering your deposit limit, taking a week's time-out, or talking to support — can make a real difference. SuperAce is always here to make those steps easy.
SuperAce is an entertainment platform and is not a reliable source of income. Online betting carries financial risk and is not suitable for everyone. Always play within your means. Don't chase losses by increasing your bets. Participation by anyone under 18 is strictly prohibited. If you need help, support@superace.express.